The client, a Global IT Innovator, delivers technology-enabled services and solutions to users around the world. With its headquarters in Japan and offices strategically located across the globe, the client is renowned for its innovative approach and cutting-edge technology. They are now seeking a competent software outsourcing partner in Vietnam to enhance their operations, particularly in their billing and customer care systems.
The client needs a partner for comprehensive verification and validation services for their billing and customer care system. This system is crucial for accurate billing, efficient customer service, and customer satisfaction. The partnership aims to use Vietnam’s tech talent to maintain high-quality standards. The client’s global reputation demands reliability in this processes.
DESCRIPTION:
The client is looking for a proficient software outsourcing partner in Vietnam to handle the verification and validation of their system designed for mobile carriers. This system is crucial for managing billing operations and customer interactions, ensuring seamless service delivery and customer satisfaction.
TECHNICAL SOLUTION:
IMT Solutions formed a dedicated offshore team to collaborate with the client’s development team in Japan. This team has provided high-quality system testing services for the billing and customer care system, consistently meeting all delivery schedules.
Technologies used in project:
- .NET, Java, Oracle DB
- .Unix Server, Windows Client
- DB Validation, WEB Support Validation, Unix Logfile Validation
- Tools: SQL Dev, Teraterm, Hinemos, Jmeter, TortoiseSVN
ACHIEVEMENT:
- The client has been able to release all major functions on time and within budget.
- The offshore team got good recognition from customer and team size was doubled after the pilot project.
In conclusion, the collaboration between IMT Solutions and the client demonstrates the critical importance of competent verification and validation services in developing robust billing and customer care systems for mobile carriers. This project stands as a testament to IMT Solutions’ expertise and dedication to delivering exceptional results in the this sector.
