How to become a leader in hospitality thanks to a successful digital transformation ?

Embracing Digital Transformation: The Future of Vietnam’s Hospitality Industry

In the vibrant heart of Southeast Asia, Vietnam’s hospitality industry is experiencing a period of dynamic growth. With a revenue generation of USD 2.69 billion in the current year and a projected CAGR of 14% for the forecast period, the industry is poised to become a significant player in the global hospitality market.
The threats of not integrating technology into the hospitality industry are manifold. Inoperability due to unorganized technology infrastructures can lead to loss of revenue and negatively impact the guest experience. Moreover, with the rise of Internet of Things (IoT) technology, security threats such as cyber-attacks and security breaches have become more prevalent.
In an age where customer data is growing at an accelerated rate, it’s those who leverage this data to customize and tailor experiences to each individual guest that gain a competitive edge. From enhancing online booking experiences to using technology-driven tools for a more seamless guest stay, the use of technology in hospitality is no longer a luxury but a necessity.

Decoding the Digital Transformation: Navigating the Technological Landscape in Vietnam’s Hospitality Industry 

But what does this digital transformation look like in practice? And how can businesses in Vietnam’s hospitality industry navigate this complex landscape to harness the power of technology? In the following section, we delve deeper into the practical applications of technology in the hospitality industry and explore how businesses can turn these challenges into opportunities.

Delving Deeper: The Impact of Delayed Services and Revenue Loss in Vietnam’s Hospitality Industry 

Delayed Services

In the hospitality industry, room service is not just a feature, but an expectation. Guests, after a long day of travel or work, look forward to the convenience of ordering food or drinks right to their room. However, many hotels in Vietnam grapple with providing this service promptly.
The reasons for these delays are multifaceted. One significant factor is understaffing. When there aren’t enough staff members to handle the volume of orders, especially during peak hours or seasons, delays are inevitable. This can lead to long waiting times for guests, which can be particularly frustrating when they are hungry or tired.
Another contributing factor is inefficient workflows. For instance, poor communication between the kitchen and service staff can lead to orders getting lost or delayed. This lack of coordination can result in guests waiting for extended periods for their orders, leading to dissatisfaction and negative reviews.

Loss of Revenue

The digital age has brought about a revolution in the way guests book hotel rooms. Platforms like, Traveloka, and Agoda have made it convenient for guests to compare prices, read reviews, and book rooms from the comfort of their homes.
However, this convenience comes at a cost. These platforms charge a commission for their services, which can be as high as 30% of the booking price. For hotels in Vietnam, this translates into a significant loss of revenue.
While these platforms provide visibility and reach to a global audience, the high commission rates eat into the hotel’s profits. This can be particularly challenging for smaller hotels or those just starting out.
Moreover, hotels have little control over their listings on these platforms. They are at the mercy of the platform’s algorithms, which determine how prominently their listings are displayed based on various factors like pricing, reviews, and availability. This lack of control can make it difficult for hotels to stand out in a crowded marketplace.

Housekeeping Issue

One of the primary challenges faced by housekeeping staff is the high turnover of rooms, especially in larger hotels or during peak tourist seasons. This requires a quick and efficient cleaning process to ensure that rooms are ready for the next guest in a timely manner. However, rushing this process can lead to oversights and a lack of attention to detail.
Another challenge is the management of cleaning supplies and laundry. Hotels need to have a well-organized system for tracking these materials to ensure they are always stocked and available when needed. Mismanagement can lead to delays and impact the quality of service.
Staffing is another critical issue. Housekeeping is a labor-intensive job, and there is often high turnover in these roles. This can lead to staffing shortages, putting additional pressure on existing staff and potentially leading to burnout.
Lastly, communication between housekeeping, front desk, and other departments is crucial. Any miscommunication can lead to rooms not being ready when guests check in or special requests being overlooked.
=>At IMT Solutions, we are deeply committed to addressing the challenges faced by the hospitality industry. Our approach is rooted in thorough research and a profound understanding of the industry’s intricacies. We specialize in developing comprehensive hospitality solutions designed to enhance the guest experience and streamline hotel operations.

IMT Solutions – Your Partner in Enhancing the Hospitality Experience 

Tailor made software is tailored to ensure a seamless and enjoyable stay for guests, while also providing robust support for your hotel’s needs. Whether it’s a user-friendly app, efficient software, or a reliable IT infrastructure, we have the expertise and resources to deliver. With IMT Solutions, you can confidently navigate the digital landscape of the hospitality industry:

Room Service Platform

Our Room Service Platform is a comprehensive solution designed to revolutionize the way guests order room service. It features a user-friendly interface where guests can effortlessly browse through a digital menu, place their orders, and even track the status of their orders in real-time right from their room. This not only provides guests with transparency but also allows them to stay lazy in the room. This transparency allows them to relax and enjoy their stay without any worries about meals.
For hotel staff, this platform offers an efficient system to manage orders. It ensures clear communication between the service staff and the kitchen, reducing the chances of orders getting lost or delayed. The platform also provides real-time updates on the status of each order, enabling staff to coordinate better and ensure prompt delivery. By reducing wait times and enhancing the overall dining experience, our Room Service Platform can significantly improve guest satisfaction and positive reviews.

Hospitality Solutions

Our Hospitality Solutions are designed to tackle the challenges of room booking. We offer robust software that simplifies the booking process for guests. With our solution, Guests have the power to check room availability, compare prices, read reviews, and make bookings seamlessly. They can also access special deals or packages directly from the hotel, ensuring they get the best value for their money.
These solutions offer robust software that simplifies the booking process. Unlike third-party platforms that charge high commission rates, our solution allows hotels to manage their listings, set competitive prices, and offer special deals or packages directly to guests. This not only enhances the guest experience but also helps hotels retain a larger share of their profits.

Housekeeping Solutions

Our Housekeeping Solutions aim to address the challenges faced by housekeeping staff in maintaining high standards of cleanliness. We provide a comprehensive system that efficiently manages cleaning schedules, tracks inventory of cleaning supplies and laundry, and ensures rooms are ready for check-in in a timely manner.
The system also facilitates effective communication between housekeeping, front desk, and other departments. This ensures that any special requests from guests are promptly communicated to housekeeping staff and taken care of, ensures rooms are ready for check-in on time and any special requests are promptly communicated to the housekeeping staff.. By improving coordination between different departments and streamlining housekeeping operations, our solutions can help hotels deliver a superior guest experience. Guests can expect high standards of cleanliness during their stay.

Results With IMT Solutions hospitality software you could expect:

  • Potential to reduce your workforce by 20%.
  • Anticipate a rise in benefits by up to 10%.
  • Enhanced time management capabilities leading to a more relaxed and enjoyable working environment for staff.
  • Streamlined operations potentially leading to increased productivity and customer satisfaction.