Apps can transform how customers experience hotels
Apps can transform how customers experience hotels
It’s almost 2023; the pandemic is over. People are traveling again. But that doesn’t mean they’ve dropped their social-distancing habits. If anything, people are more digital than ever.
Apps can transform how customers experience hotels
It’s almost 2023; the pandemic is over. People are traveling again. But that doesn’t mean they’ve dropped their social-distancing habits. If anything, people are more digital than ever.
A great opportunity awaits hotels willing to embrace that new attitude.
Let guests check in with an app or a digital portal. In just a few thumb presses, they’ll be in their room with instant access to everything your hotel offers. Guests can order services, make reservations, and benefit from customer loyalty programs instantly and at no cost or effort to themselves.
Knowing what guests are doing and where can be difficult for hotels. An app can solve this problem. By digitally tracking guest behavior and information, you can ensure that your sales and marketing are always relevant, boosting profit and revenue.
We may live in the global era, but that doesn’t mean we all speak the same language. More often than not, guests and staff won’t be able to communicate with each other over even simple things. An app can eliminate this problem: from the moment they step off the plane, guests can have a tour guide in their native language, guiding them from the airport to their hotel, a local restaurant, or a famous landmark. Your guests will never get lost again.
Once your app is on your customer’s phone, it will always be visible. Your hotel will always the first one your guest sees when doing research. Furthermore, by integrating social media on your platform, you can make customers posting about your brand. This will keep your brand relevant, no matter what memes are trending.
AI-Driven Hotel Services System Transforming Hospitality
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Updated: January 4, 2023