RPA and Digital Transformation

Digital transformation is the process of using digital technologies to create new or modify existing, business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

Will Robotic Process Automation (RPA) replace Business Process Outsourcing (BPO)?

In recent report of A.T. Kearney, Automation has been highlighted as one of the increasing key factors in outsourcing decisions. A recent survey by Softomotive indicates that 46 percent of medium-sized businesses in the USA have adopted RPA. In this article we will analyze if RPA will make any negative impact to the BPO industry or it will replace BPO completely.