Business Process Outsourcing (BPO) Services

How IMT Solutions, a Leading Vietnamese Business Process Outsourcing Company, Leverages Time Zone Differences to Improve Operational Efficiency.

Vietnam is one of the world’s leaders for Business Process Outsourcing (BPO) because of its many advantages, like its large workforce, favorable business climate, and its strategic location. Customers who go to Vietnamese companies can count on the following:

• 24/7 Coverage:

  BPO companies can leverage time zones to ensure a continuous workflow, lowering cost and increasing productivity. This is especially useful for customers in the United States and Europe, who want a continuous flow of operation.

• Reduced costs:

  BPO companies in Vietnam can offer their services at a lower cost than BPO companies in other countries. This is due to the lower labor costs in Vietnam.

• Low Operation Costs:

  Vietnam is famous for its low labor costs. As the cost to operate businesses is so low already, customers who come to Vietnam can count on cost-efficiency.

• Skilled Workforce:

  Despite its low costs, human resources from Vietnam are also very well-trained, due to government subsidies and high education standards. Companies who hire a Vietnamese team member for BPO duties can be sure to rely on them.

• Strategic Location:

  Vietnam is located right at the Easternmost edge of the Southeast Asian peninsula, giving it relatively close access to such high-priority markets like Japan, Singapore, and Australia. As such, customers who need reliable support for those regions, such as for taking incoming and outgoing customer calls, can always rely on a Vietnamese team member being willing to help them.

Adding to these incredible advantages, IMT Solutions sets its products and services apart by doing things like:

• Shifting Work Hours:

  At IMT Solutions, we schedule our team members so that they work during hours that are more convenient for our customers. For example, if our customer is in the United States, we schedule our people to work during the hours that they request from us. This lets us improve a customer’s efficiency needing to hire additional employees.

• Cross-Training:

  IMT Solutions cross-trains our staff, so that they can work on multiple projects, helping us be more responsive to client needs. An employee usually responsible for customer service might also be trained in data entry, ensuring that their role is more flexible. In this way, we can handle a wide range of tasks, reduce risk to our customers, and provide more comprehensive services.

• Using Innovative Technology:

  IMT Solutions believes in being at the forefront of the latest trends. This way, we’re always ready to tackle any challenges for both hardware and software. We can use online collaboration tools to keep people in the know, or management services to track progress and ensure things are on schedule. Thanks to the power of 4.0, our people are always on time to deliver the best results.

In addition to this, across all of our departments, we do the following to maintain the highest standards of quality:

• Technology Investments:

  We partner with some of Vietnam’s top universities and research organizations to ensure that we always know what is what in today’s IT market.

• Strong QA Standards:

  The Quality Assurance (QA) standards at IMT Solutions ensure that all of our services deliver only the best results.

• Strict Training and Development:

  IMT Solutions focuses on training its people in ways that let them upskill and improve their performance.

• Clear Communication Channels:

  We make sure that our people, clients, and other stakeholders are always able to communicate at any time. This helps keep everyone on the same page and ensures a good customer experience.

As such, if one chooses to outsource business to IMT Solutions, we process we can deliver results. As a leader in BPO, we are well-equipped for all business functions that a customer may need. Incoming calls, back office, translation, you name it. We promise we can deliver results.

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