Support Engineer

Support Engineer

Job description

– Monitor and work on the service desk ticket queue
– Interact with customers or clients and help solve their technical issues
– Perform analysis on software application functionality
– Assist the Service Delivery Manager in preparing meetings and reports
– Collect required information and create bug tickets
– Maintain the internal knowledge base

Job requirements:
– Bachelor’s degree in computer science or equivalent
– Excellent analytical skills
– Excellent communication skills
– Independent but committed team player
– Experience in IT with emphasis in customer facing organizations
– Experience with Jira or other issue tracking systems
– Knowledge of Linux, SQL and NoSQL databases
– Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
– Knowledge of an interpreted programming language

– Multicultural and international working environment
– Opportunity to work from home at least initially
– Open corporate culture with a lot of personal responsibility
– Supportive and collegial environment
– Projects in the field of digital transformation, Cloud
– Fluent in English (written and verbal)

IMT Solutions Corp

IMT Solutions Corp

IMT Solutions has been awarded with Sao Khue, the Leading IT Outsourcing Enterprise and Vietnam’s 40 Leading IT Companies award. We provide a rich variety of IT outsourcing, digital contents, and business intelligence solutions. With our extensive expertise and high-quality resources, we offer to our clients value-added solutions that help reducing their operating costs and time to market, while improving the quality of their products.

At IMT Solutions, you will have opportunities to join a young organization with a friendly working environment, work in international projects with opportunities to go abroad, be trained in various areas of the IT industry and state-of-the-art technologies as well as to get familiar with latest proven international software development process like Agile Scrum.

Being an IMT employee, in additional to the basic benefits, you will be able to enjoy international standard 24/7 accidents and healthcare programs, special communication allowance and training budget for key resources; enjoy team building programs, annual company trip, and various entertainment activities. You sure will also love our anytime-promotion-and-remuneration adjustment to timely recognize your performance and contribution to the company.

About Us:

  • Size: 300+ employees
  • Contact person: Recruitment Team
  • Email:
  • Skype:
  • Phone number: 028 3811 7742 (Ext : 104)

For more information, please visit us at:


We support you at every stage

Check the benefits of working at IMT Solutions

Work from anywhere

Work from home, any of our offices or wherever you feel most comfortable.

Top-of-the-line equipment

We provide the equipment that best suits your needs and the requirements of your role.

Referral bonus

Not only do you get to work with your friends, but we also compensate you for the recommendation.

Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

Private health insurance

Keep your health in check with easy access to medical professionals.

Outdoor activities

Company trip, team building, happy hour, sport clubs: football, badminton, etc.