Job description
– Monitor and work on the service desk ticket queue
– Interact with customers or clients and help solve their technical issues
– Perform analysis on software application functionality
– Assist the Service Delivery Manager in preparing meetings and reports
– Collect required information and create bug tickets
– Maintain the internal knowledge base

Job requirements:
Technical:
– Bachelor’s degree in computer science or equivalent
– Excellent analytical skills
– Excellent communication skills
– Independent but committed team player
– Experience in IT with emphasis in customer facing organizations
– Experience with Jira or other issue tracking systems
– Knowledge of Linux, SQL and NoSQL databases
– Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
– Knowledge of an interpreted programming language

Non-technical:
– Multicultural and international working environment
– Opportunity to work from home at least initially
– Open corporate culture with a lot of personal responsibility
– Supportive and collegial environment
– Projects in the field of digital transformation, Cloud
– Fluent in English (written and verbal)