Services

We leverage the time-zone difference between Asia and Europe, the US to shorten delivery time for our clients. Our customizable back-office solutions help our clients to ensure quality while reduce delivery time and lower operation cost.

IMT's BPO Service Offerings

Data entry services

  • Data entry
  • Form processing
  • Order taking and processing

Image processing

  • Logo design, stationery design
  • 2D and 3D graphic design
  • Photo retouching
  • Brochure and catalog design
  • Map processing

Backoffice Solutions

  • Manual data verification / validation for B2B and B2C systems
  • Application packaging and submission to Apple appstore, Google Play, Amazone appstore, Windows store...
  • Research and information processing
  • Document translation and verification
  • Convert construction architecture layouts to eletronic format and processing
  • 2D/3D floorplan

Voice

  • Voice to text
  • Voice test
  • Voice training for AI systems
  • Call Center, Customer Service Center
  • Outbound call center: Telesales, telemarketing

Translation

  • Product translation
  • Text translation
  • Speech translation

Supported Languages

  • English
  • French
  • German
  • Japanese
  • Chinese (Mandarin and Cantonese)
  • Vietnamese
  • Thai

Why IMT for BPO Services

Why Vietnam

  • World top global BPO outsourcing location by Cushman & Wakefield (2015)
  • Young and dynamic workforce with English is taught from grade 1 and Japanese is taught as optional foreign language from grade 6. Vietnam also has a large community speaking Chinese
  • Strong Western business curture awareness
  • Vietnam is one of the top 10 countries with engineering graduated (World Economic Forum 2015)
  • Safe and Secure environment: very friendly investor environment and one of the world top economy growth countries
  • Good telecom infrastructure: 137% mobile phone penetration, 37% internet penetration (Vietnam ICT whitebook 2014)

IMT - Your reliable Asia based BPO provider

  • International standard: Information Security Management System (ISMS) ISO 27001:2005 by UKAS, England
  • Competitive cost
  • One stop service: from text to voice, data processing to AI training, Call center
  • Support multiple languages: English, Japanese, Chinese, German, French, Vietnamese, Khmer...
  • Flexible working models: Time & Material, per seat, per agent, per product or per project...
  • Ability to scale up quickly leveraging the large pool of young talents in Vietnam
  • Our BPO center is located in Vietnam and can operate 24/7 to support your business around the world

To learn more how our BPO team helps clients to achieve cost saving while ensuring quality of delivery please click following success stories: